Baltimore, January 24, 2026
The Baltimore City Health Department is investigating a data breach linked to its electronic medical records system. Unauthorized access to patient insurance eligibility verification files occurred within a third-party system, Trizetto Provider Services. Thankfully, BCHD’s own systems remain secure. Affected individuals will receive notifications about free credit monitoring services and can contact BCHD for more information. Health Commissioner Dr. Michelle Taylor reaffirmed the department’s commitment to patient privacy and security.
Baltimore City Health Department Investigates Data Breach Involving Third-Party System
Baltimore, Maryland – The Baltimore City Health Department (BCHD) is currently investigating a data breach involving its electronic medical records system. The breach occurred within a third-party system used for insurance and eligibility processing, leading to unauthorized access to files containing patients’ insurance eligibility verification information. Importantly, BCHD’s own systems remain unaffected by this incident.
The third-party system in question is provided by Trizetto Provider Services (TPS), which processes insurance and eligibility data for BCHD. TPS has engaged Kroll Associates, a company specializing in fraud assistance and remediation services, to address the breach. Affected individuals will receive notifications from TPS around February 9, offering complimentary credit monitoring, credit reports, and credit score services. BCHD has also established a dedicated phone line at 410-545-6674 for individuals seeking more information.
Health Commissioner Dr. Michelle Taylor expressed deep regret over the breach, emphasizing the department’s commitment to patient privacy and security. She stated that BCHD is working closely with TPS and other experts to mitigate the effects of the breach and to notify all affected individuals about the incident and available support services.
This incident highlights the ongoing challenges healthcare organizations face in safeguarding sensitive patient information, especially when utilizing third-party services. The BCHD has previously emphasized the importance of maintaining the privacy of health information and has outlined its duties and rights concerning patient data in its privacy notice.
Frequently Asked Questions (FAQ)
What is the nature of the data breach?
The breach involved unauthorized access to files containing patients’ insurance eligibility verification information within a third-party system used by the Baltimore City Health Department. BCHD’s own systems were not affected by this incident.
Which third-party system was involved?
The third-party system involved is provided by Trizetto Provider Services (TPS), which processes insurance and eligibility data for BCHD.
What steps are being taken in response to the breach?
TPS has engaged Kroll Associates, a company specializing in fraud assistance and remediation services, to address the breach. Affected individuals will receive notifications from TPS around February 9, offering complimentary credit monitoring, credit reports, and credit score services. BCHD has also established a dedicated phone line at 410-545-6674 for individuals seeking more information.
How can I protect my personal information?
If you are an affected individual, it is recommended to monitor your financial accounts and credit reports regularly. Utilize the complimentary services offered by TPS and remain vigilant for any suspicious activity. For further assistance, contact the dedicated phone line provided by BCHD.
Where can I find more information about the Baltimore City Health Department’s privacy practices?
Detailed information about BCHD’s privacy practices can be found in their privacy notice, which outlines their duties and rights concerning patient data.
Key Features of the Data Breach Incident
| Feature | Description |
|---|---|
| Incident Type | Unauthorized access to patient insurance eligibility verification files within a third-party system. |
| Third-Party Involved | Trizetto Provider Services (TPS), responsible for insurance and eligibility processing for BCHD. |
| Impact on BCHD Systems | No impact; BCHD’s own systems remain unaffected by the breach. |
| Response Actions | Engagement of Kroll Associates for remediation; affected individuals to receive notifications offering complimentary credit monitoring services. |
| Contact Information | Dedicated phone line at 410-545-6674 for inquiries and assistance. |
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